It’s a well-known fact that around 60% of independent restaurants fail during their first 12 months of operating with around 80% failing within the first 3-5 years. Although not every causal factor ties into whether you hired the right staff or not, it certainly does make a difference.
Here are 3 reasons that you need to hire the right staff if you’re looking to be in the restaurant game for longer than a few months.
Your team are the frontline
They represent your restaurant and its values. It’s important to get them right. You need to have enough people available to ensure that speed is of the essence, and they also need to be well trained. Ensure that you set clear expectations on what is expected. You may want to hire those who have customer experience.
A great customers experience
It’s not just food that customers are looking for, they want a great experience. If they don’t get it, then you’re going to get humdrum reviews on TripAdvisor at best, and complaints at worst. Ensure that your staff are engaged with guests and smiling, have done the housekeeping and are producing great fresh food so that your customers can get that truly outstanding experience that they’re looking for. You may want to hire staff who have experience in hospitality.
Having systems and processes in place are key for successful eateries. Your staff need to know what needs to happen when somebody comes in and sits down for a meal. They also need to know the process for laying a table. Having a process in place will actually make everything far easier. Once you have processes established, then you’ll be organised and have better control over what’s going on and the results that you’re getting. You might want to hire staff who are already experienced with implementing processes in restaurants.
Hiring the right staff can make the best restaurant and you'll be rewarded by business growth and popularity. You'll also see increased scores in review sites such as TripAdvisor.