Dedicated Support Services
Monthly support plans created specifically to support you and your business towards getting the most out of TastyIgniter.
Solo
$80 /mo
- Guaranteed 24 hours response time
- 60 minutes of bug fix support
- Unlimited priority support via email, Discord, and Github.
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Pro
$240 /mo
- Guaranteed 12 hours response time
- 180 minutes of bug fix support
- Unlimited priority support via email, Discord, and Github.
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Enterprise
$400 /mo
- Guaranteed 8 hours response time
- 300 minutes of bug fix support
- Unlimited priority support via email, Discord, and Github.
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One-time Bug Fix
For businesses that have a persistent bug on their website, a dedicated member of the Igniter Labs team can help to investigate and resolve the issue. Starts at $120
Custom Development
Igniter Labs provides custom development of features, which allows us to help you unlock the true potential of TastyIgniter.
Turn your vision for the online ordering service into reality, as we use our experience to adjust platform features that are most suited to your customers and staff.
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Installation Support
No immediate access to developers? A member of the Igniter Labs team can install TastyIgniter for you!
We know time is of the essence when launching an online restaurant or takeaway ordering service, so we will ensure you can get up and running and taking orders from customers within a matter of hours.
Frequently Asked Questions
What support options are available?
We offer standard technical support via our Discord channel, support forums and free anytime access to our online knowledge base. Priority support is reserved for people who require a faster response on support issues and require on-demand hotfixes rather than waiting for the next software update.
What's included in dedicated support?
Dedicated support includes, but is not limited to, help with extension and theme development, troubleshooting unexpected behaviour with your TastyIgniter installation, and so on.
Do I have to provide access to my website?
Yes, we will need access to your website to be able to work on it. After we're finished, you can change your credentials.
What versions of TastyIgniter are supported?
We support all versions of TastyIgniter from version 2.0 onwards.
I have an urgent request, can I get immediate help?
Our support team is available on all working days from 9:00 AM to 5:00 PM (GMT). You can send in your urgent request and we will get back to you as soon as possible.
Does Igniter Labs offer consulting?
Yes! We provide development consulting on an hourly basis on a case-by-case basis. For more information on TastyIgniter development consulting, please complete the form below.
Get in Touch
Whatever your question or requirements, we are here to help you.