Dedicated Support Services


Monthly support plans created specifically to support you and your business towards getting the most out of TastyIgniter.

Solo

$80/mo

  • Guaranteed 24 hours response time
  • Unlimited priority support via email, Discord, and Github.

Enterprise

$400/mo

  • Guaranteed 8 hours response time
  • Unlimited priority support via email, Discord, and Github.

Frequently Asked Questions


What support options are available?

We offer standard technical support via our Discord channel, support forums and free anytime access to our online knowledge base. Priority support is reserved for people who require a faster response on support issues and require on-demand hotfixes rather than waiting for the next software update.

What's included in dedicated support?

Dedicated support includes, but is not limited to, help with extension and theme development, troubleshooting unexpected behaviour with your TastyIgniter installation, and so on.

Do I have to provide access to my website?

Yes, we will need access to your website to be able to work on it. After we're finished, you can change your credentials.

What versions of TastyIgniter are supported?

We support all versions of TastyIgniter from version 3.0 onwards.

I have an urgent request, can I get immediate help?

Our support team is available on all working days from 9:00 AM to 5:00 PM (GMT). You can send in your urgent request and we will get back to you as soon as possible.

Does Igniter Labs offer consulting?

Yes! We provide development consulting. For more information on TastyIgniter development consulting, please complete the form below.

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