Go Premium, Support TastyIgniter
Unlocking our Premier Support service not only helps you and your business get the most out of the platform, but also means our team can make important improvements to the software – benefiting everyone!
Choose Your Developer Support Plan
Monthly support plans created specifically to support you and your business towards getting the most out of TastyIgniter and customising the platform for brand and customer requirements.
Custom Development
We also offer custom development of features, which allows us to help you unlock the true potential of TastyIgniter.
Turn your vision for the online ordering service into reality, as we use our experience to adjust platform features that are most suited to your customers and staff.
Sign In to Request a Quote or Book a CallInstallation Support
If you don’t have immediate access to developers or designers, we can install TastyIgniter for you!
We know time is of the essence when launching an online restaurant or takeaway ordering service, so we will ensure you can get up and running and taking orders from customers within a matter of hours.
Developer Support SLAs
Once you’ve subscribed to our Premium Support service, you will gain immediate access to a team of experienced software developers through various methods of communication depending on your teams’ preferences:
- Email ticketing
- Private Discord channel
- Public GitHub issues
- Remote login so our team can jump straight in and fix issues
We guarantee availability and resolution time based on the three request categories:
- Critical incidents: 8 hours response time
- Major incidents: 12-24 hours response time
- Minor incidents: 3 days response time
A dedicated support team will also be available:
- Discord support: 9:00 AM to 5:00 PM Monday - Friday
- GitHub support: Monitored 9:00 AM to 5:00 PM Monday - Friday