Seeking support for TastyIgniter is never far away with a community that awaits with answers to your questions. Sometimes however you may need to go beyond the community for one-to-one professional support from the people who developed the platform. Revenues generated also contribute to making TastyIgniter even better.
TastyIgniter Premium Support is a paid service created to support you and your business.
We can install TastyIgniter for you – get up and running within a matter of hours.Learn more
Service Level Agreements
Subscribers have access to a team of enthusiast software developers, through various support channels:
- Email ticketing
- Private Slack channel
- Public GitHub issues
- Remote login/remote hands
Guaranteed availability and resolution time based on SLAs for 3 levels:
- Critical incidents: 8 hours response time
- Major incidents: 24 hours response time
- Minor incidents: 3 days response time
A dedicated support team will be available:
- Slack support: 9:00 AM to 5:00 PM Monday - Friday
- GitHub support: Monitored 9:00 AM to 5:00 PM Monday - Friday