• Features
  • Community
  • Resources
    Documentation Help center Demo Support Blog About us
      GitHub
  • Marketplace
Sign In
Get Started  
Popular topics
  • Get Started
  • Using this site
    • Author Guide
    • Carte Key
    • Marketplace Guide
    • Getting Dedicated Support
  • Menu Items
  • Orders & Reservations
  • Delivery
  • Payments
  • Coupons
  • TastyIgniter Admin
Topics  /  Using this site  /  Getting Dedicated Support

Getting Dedicated Support

We at Igniter Labs take pride in the quality of service we provide to our clients. We're also proud of our unwavering support. You get real-time support from someone who knows TastyIgniter inside and out.

However, we must limit the areas in which we can assist you. We hope you understand that, while we will do everything we can to help, there are limitations to what we can do.

Here's a guide of what you can expect from our dedicated support team, as well as what we can't do.

What's included

  • Guaranteed 24 hours response time
  • 60 minutes of bug fix support
  • Experts are available to answer your technical questions.
  • Unlimited priority support via email, Discord, and GitHub

What's not included

  • Website customisation
  • Menu items migration
  • Training services
  • Support or bugs in custom/external software
  • Real-time communication that interferes with our team's schedule
  • Any other services not included in the "What's included'" list

Limitations

  • We do not guarantee a resolution.
  • We are not responsible for your production site or data.
  • We do not support third-party extensions or software.

Requesting Support

Our dedicated support team is available Monday - Friday from 9:00 AM to 5:00 PM (GMT).

Please send questions to [email protected].

If you have a bug or issue that relates directly to TastyIgniter’s source code or documentation, please consider submitting a GitHub issue instead.

If you discover a security vulnerability, please see our Security Policy.


Latest from the blog
Starting a Catering Business? Why You Need an Awesome Logo

Want to start a new catering business? Here's why you need an awesome catering logo to grow your brand an...

Continue reading ⟶

The Benefits of Sponsoring for your Restaurant for 2021

Discover the benefits of sponsorship for your event in 2021

Continue reading ⟶

How to cross-promote your restaurant to build brand and boost sales

Finding cost-effective ways of marketing your business is important in 2021. Cross-promoting strategies w...

Continue reading ⟶

Product
Features Demo Download Roadmap Licensing FAQs
Company
About Brand Contact Terms Privacy Policy
Resources
Documentation Help Center Marketplace Support Services Blog Sponsors
Community
Forum GitHub Discord Twitter Translate Get Involved
Subscribe to our newsletter
We won't spam or give your email address away.

TastyIgniter - A powerful online food ordering and reservation system | Product Hunt

TastyIgniter is a trademark of Samuel Adepoyigi.
© Copyright 2013-2022 Igniter Labs LTD.

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. You consent to our cookies if you continue to use our website. More information

Continue