We at Igniter Labs take pride in the quality of service we provide to our clients. We're also proud of our unwavering support. You get real-time support from someone who knows TastyIgniter inside and out.

However, we must limit the areas in which we can assist you. We hope you understand that, while we will do everything we can to help, there are limitations to what we can do.

Here's a guide of what you can expect from our dedicated support team, as well as what we can't do.

What's included

• Guaranteed 24 hours response time
• 60 minutes of bug fix support
• Experts are available to answer your technical questions.
• Unlimited priority support via email, Discord, and GitHub

What's not included

• Website customisation
• Menu items migration
• Training services
• Support or bugs in custom/external software
• Real-time communication that interferes with our team's schedule
• Any other services not included in the "What's included'" list

Limitations

• We do not guarantee a resolution.
• We are not responsible for your production site or data.
• We do not support third-party extensions or software.

Requesting Support

Our dedicated support team is available Monday - Friday from 9:00 AM to 5:00 PM (GMT).

Please send questions to [email protected].

If you have a bug or issue that relates directly to TastyIgniter’s source code or documentation, please consider submitting a GitHub issue instead.

If you discover a security vulnerability, please see our Security Policy.