Great service is the main factor in making your pub restaurant a success. This means that you should not only utilise the best pub booking software, but also make sure that your staff are properly trained too.
Training pub staff, whether it is on new products, a new menu or perhaps a new piece of software can be vital to the success, in fact, great staffing can have an impact of as much as 30 % of the turnover of a pub.
However, it is often the case that pub owners feel that there simply is no time or money to invest in training their staff, that it is something of a luxury that can only be taken by big chain pubs. But this really isn’t the case.
The importance of training your staff on new software
As the frontline and ambassadors of your business, your staff should have everything they need to allow them to perform to the best of their abilities.
The excuse of not having time or money isn’t going to be beneficial to you, in fact a pub restaurant that has a team of trained and motivated staff behind it, is one that is going to stand out from the other pubs and restaurants in the area.
This is particularly true when it comes to installing new software in your business.
The latest technology is often designed to make things all the easier for those who work and run a pub. But if the staff don’t understand how to use it, then it simply isn’t going to work.
The best way to approach this is to have one or two members of staff initially trained on the new software.
It is then down to these particular staff members to pass on their knowledge to other staff members. In doing this, you can minimise the amount of time that is taken out of the workplace to attend training, and can also minimise the costs associated to it too.
Don’t forget the basic training
It isn’t just new software that staff should receive full training on. They should also be provided with the basic training on working in a customer facing environment.
This means that they will know how to deal with difficult customers, how to manage a busy service and how to stay positive and focused when they are feeling burnt out and fatigued.
These types of training courses do not need to be expensive, in fact they can sometimes be delivered in house. All that matters is that you give your staff all the tools that they need to be able to deliver exceptional levels of customer service, each and every day.
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