Keep track of every order — and everything a customer paid for — in one place.
- Click Orders in the sidebar.
You'll see a list with the following for each order:
ID — A unique order number.
Location — Which of your restaurants the order was placed at.
Customer Name — Who placed the order.
Type — Delivery or Pick-up.
Order Time Is Asap — Whether the customer wants it as soon as possible.
Order Time / Ready Time - Date — When the order was placed, and when it's due.
Status — Where the order is in your workflow, e.g. Received, Preparation, Completed.
Payment — How the customer paid.
Order Total — The full amount charged.
Click any order's ID or pencil icon to open its full details — line items, customer contact info, payment attempts, and status history.
Note: You can change an order's status right from the list — click the small arrow next to the Status label — or from inside the order itself.
Manage your order statuses
- Click Manage > Settings > Statuses.
- Click + New to add one, or the pencil icon to edit an existing one.
- Set a Name, Status Comment, choose whether it's for Order or Reservation, and whether to Notify customers by email.
- Click Save.